Terms and Conditions

Shipping

All items will be shipped after payment is received, bundled up and packaged beautifully to ensure safe arrival. For exact international shipping costs and delivery times please contact meg@mdgjewellery.com.


International shipments may be subject to import duties and tax levies once the shipment reaches your country. Additional charges for customs clearance are the responsibility of the recipient; we do not control these charges and cannot predict what they may be. Please contact your local customs office for further information.
If your address is considered by the carrier to be in a rural zone, please allow an additional day or two for delivery.

Refunds & Exchanges

Full satisfaction is of the utmost importance. All items are thoroughly and carefully packaged to reduce chances of damage during shipping. In the unlikely occurrence of an item being faulty on delivery a refund will be provided upon receipt of the item prepaid in its original packaging, providing the refund request was made within 7 business days. No refunds or exchanges will be accepted on any ear wear. All silver is sterling silver, all gold is 24k.  Please feel free to contact meg@mdgjewellery.com if you would like additional photos or information on any piece before purchasing. Returns or exchanges are not accepted on any custom pieces.

Additional Information
Commissioned pieces and custom orders are available and welcomed! If there is a piece of jewellery currently in shop that you would like in a different metal, chain, size etc or if you have seen photos of a sold piece you would like re-created for yourself, please contact meg@mdgjewellery.com. I also do custom designed silver and gold jewellery. For info and quotes please feel free to contact meg@mdgjewellery.com.

Gold Plated Care

With a little extra care you can extend the lifespan of your gold plated jewellery. For longer wear avoid showering or swimming wearing your jewellery. Avoid any harsh chemicals, like cleaning liquids or bleach, and avoid any lotions, perfumes or oils that could corrode the gold plating. If your piece needs a clean, just regular soapy water, with minimal rubbing will do. We offer a complimentary first re-plate service. Please contact meg@mdgjewellery.com for details.